At GreenTiz, we stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. However, we typically do not accept refunds or returns due to user error, such as incorrect selection of sizes, designs, or colors.
Refunds (If Applicable)
We are happy to replace or refund your order for any of the following reasons:
- The product is flawed.
- The print quality is poor.
- The product you received is different from what was ordered.
To request a refund, please contact us with:
- A photo of the product showing the defect.
- Details of the issue.
If your claim is approved, a refund will be issued, or a replacement will be sent free of charge. Refunds typically appear in your account within 5–7 business days after the return is processed.
Note: Unauthorized returns, or returns of washed, worn, or damaged items, will not be eligible for a refund.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account.
- Contact your credit card company (it may take some time to process).
- Contact your bank.
If you’ve followed these steps and still haven’t received your refund, please reach out to us.
Sale Items
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
Exchanges
We replace items only if they are defective or damaged. Please contact us, and our team will guide you through the process.
Shipping Costs for Refunds
You are responsible for shipping costs for returning items. Shipping costs are non-refundable. If you are shipping an item over $75, consider using a trackable shipping service or purchasing insurance.