Timeframe for Cancellations: Customers may cancel their orders within 2 hours of placing them for a full refund. After this period, cancellations may not be guaranteed as production may have already started.
Custom Orders: Due to the personalized nature of custom products, orders for custom designs cannot be canceled once the design process has begun.
Refunds for Canceled Orders
If the cancellation request is made within the allowed timeframe, refunds will be processed within 7–10 business days.
Non-Refundable Items
Products that have already been shipped or delivered are non-refundable.
Sale or clearance items are not eligible for cancellation or refunds.
How to Request a Cancellation
To cancel an order, email us at contact@greentiz.com with your order number and cancellation request.
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